FAQ


IS THERE A LIMIT ON HOW MUCH I CAN ORDER?

We have a minimum spend of $100 for all BOX'D by Big Group orders. How you wish to meet this amount, is completely up to you! 

If you are lucky enough to find a discount code, your total order cost, once the code is applied, must still meet the $100 minimum spend. If you are under this price, delivery will not be offered. 

 

RETURNS AND REFUNDS

All sales are final so please choose carefully. 

 

WHAT HAPPENS IF I NEED TO CHANGE SOMETHING ABOUT MY ORDER?

We are able to accept changes to orders one week prior to your box being delivered.

Things we are able to help you with include increasing your box size, updating address information or delivery date information. 

Please email us at boxd@thebiggroup.com.au 

 

DO YOU CATER FOR DIETARY REQUIREMENTS?

The Big Group does our best to ensure our products are fully accessible to everyone, however, we are conscious that some dietary requirements are unique. At this stage we offer can only offer a set menu with no alternatives. Should you every have any queries feel free to email us at boxd@thebiggroup.com.au and we can provide more detailed ingredients.

 

WHEN DOES MY BOX ARRIVE? 

AFL Finals: The day before each final - Friday 9th, 16th, and 23rd of October
Derby Day: Saturday 31st of October
Cup Day: Tuesday 3rd of November
Oaks Day: Thursday 5th of November
Stakes Day: Saturday 7th of November


Please note all deliveries for the Melbourne Cup Carnival will arrive in the morning before the first race starts.

 

MY BOX HAS ARRIVED BUT IS MISSING AN INGREDIENT?

Should your box arrive and there is anything missing off the “menu” list please email: boxd@thebiggroup.com.au and we will do our best to ensure this ingredient is redelivered.

 

WHAT IS THE LATEST I CAN ORDER? 

AFL Grand Final: Wednesday 21st of October, 5pm 
Cup & Derby Days: Tuesday 27th of October, 5pm 
Oaks & Stakes Days: Friday 30th of October, 5pm  

 

WHAT SUBURBS DO YOU DELIVER TO?

We deliver within a 20km radius from Richmond, VIC. If you would like to place an order outside of our radius please contact email boxd@thebiggroup.com.au to organise a custom delivery.